Your Privacy Matters
At Herbal Harmony UK, we are committed to protecting your privacy and ensuring the security of your personal information. This policy outlines how we collect, use, disclose, and safeguard your data when you visit our website or interact with our services.
Data Sharing and Disclosure
Third-Party Service Providers
We may share your data with trusted third-party service providers who assist us in operating our website, conducting our business, or serving our users, so long as those parties agree to keep this information confidential. These include payment processors, shipping partners, and email marketing services. They only have access to the personal information needed to perform their functions and are contractually bound to protect your data.
Legal Requirements
We may disclose your information when required to do so by law or in response to valid requests by public authorities (e.g., a court order or government agency). This includes complying with legal obligations, enforcing our site policies, or protecting our or others' rights, property, or safety.
Business Transfers
In the event of a merger, acquisition, or sale of all or a portion of our assets, your personal information may be transferred as part of the transaction. We will notify you via email and/or a prominent notice on our website of any change in ownership or uses of your personal information, as well as any choices you may have regarding your personal information.
Your Rights and Choices
We believe in empowering you with control over your personal data. Here’s how you can exercise your rights:
Right to Access and Correct Your Data
You have the right to request access to the personal information we hold about you and to request that we correct any inaccuracies. To do this, please contact us at [email protected]. We will respond to your request within a reasonable timeframe.
For account holders, you can also review and update much of your personal information directly through your account settings on our website.
Right to Deletion (Right to be Forgotten)
You have the right to request the deletion of your personal data under certain circumstances. This means you can ask us to erase your personal information when there is no compelling reason for its continued processing. Please send your deletion request to [email protected].
Note that some data may be retained for legal or regulatory compliance, fraud prevention, or legitimate business purposes.
Opting Out of Marketing Communications
If you no longer wish to receive marketing communications from us, you can opt-out at any time by clicking the "unsubscribe" link at the bottom of our emails or by contacting us directly.
Please note that even if you opt-out of marketing emails, we may still send you non-promotional communications, such as those about your orders or account.
Cookies Policy
Our website uses cookies to enhance your browsing experience, analyze site traffic, and deliver personalized content. Cookies are small text files stored on your device that help us remember your preferences and improve our services.
Types of Cookies We Use:
- Essential Cookies: Necessary for the website to function properly, enabling basic features like page navigation and access to secure areas of the website.
- Analytical/Performance Cookies: Allow us to recognize and count the number of visitors and to see how visitors move around our website when they are using it. This helps us to improve the way our website works.
- Functionality Cookies: Used to recognize you when you return to our website, enabling us to personalize our content for you and remember your preferences (e.g., your choice of language or region).
- Targeting Cookies: Record your visit to our website, the pages you have visited and the links you have followed. We will use this information to make our website and the advertising displayed on it more relevant to your interests.
You can manage your cookie preferences through your browser settings. Please refer to your browser's help documentation for instructions on how to block or delete cookies. Note that disabling certain cookies may affect the functionality of our website.
Read Our Full Cookie Policy
Data Security and Retention
We implement a variety of security measures to maintain the safety of your personal information when you place an order or enter, submit, or access your personal information. These measures include using secure servers and encryption technologies.
Your personal data is retained only for as long as necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements. When assessing the appropriate retention period, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorized use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal requirements.
Changes to This Privacy Policy
Herbal Harmony UK reserves the right to update this Privacy Policy at any time. When we do, we will revise the "last updated" date at the bottom of this page. We encourage users to frequently check this page for any changes to stay informed about how we are helping to protect the personal information we collect. You acknowledge and agree that it is your responsibility to review this privacy policy periodically and become aware of modifications.
Last updated: October 26, 2023
Contact Us
If you have any questions or concerns regarding this Privacy Policy or our data practices, please do not hesitate to contact us. Your peace of mind is important to us.